banbet Privacy Policy

1 Definitions and Scope

This Privacy Policy applies to all personal data collected, processed, stored, or shared by banbet in connection with the operation of the banbet Platform at banbet.bid. The following definitions apply throughout this document:

• "banbet" — the online gaming and sports betting platform operated at banbet.bid, including all associated mobile interfaces and digital services.
• "Personal Data" — any information that relates to an identified or identifiable natural person, including but not limited to name, date of birth, email address, mobile number, payment details, IP address, and device identifiers.
• "Player" / "You" / "Data Subject" — any individual who registers an Account, accesses the Platform, or interacts with banbet in any capacity.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" — banbet, the entity that determines the purposes and means of processing your Personal Data.
• "Third Party" — any entity other than the Player and banbet that may receive or process Personal Data under the terms of this Policy.
• "Platform" — the banbet website, any associated mobile interface, and all digital gaming and betting services offered thereunder.

This Policy applies to all Players regardless of the device or channel through which they access the Platform, including desktop browsers, mobile browsers, and any banbet-affiliated applications.

2 Personal Data We Collect

banbet collects only the Personal Data that is necessary to provide a safe, compliant, and functional gaming experience. The categories of data we collect are set out below:

3 How We Collect Your Data

banbet collects Personal Data through the following channels:

3.1 Direct Collection

You provide data directly to banbet when you:

• Register and create a banbet Account, entering your name, date of birth, email address, and mobile number
• Submit KYC verification documents in response to a verification request
• Make a deposit or request a withdrawal using a supported payment method
• Contact banbet's customer support team via email or live chat
• Opt in to receive promotional communications or complete a survey

3.2 Automated Collection

When you visit or interact with the Platform, banbet automatically collects certain technical data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, referring URLs, pages visited, and session duration. See Section 9 for further details on cookies.

3.3 Third-Party Sources

In limited circumstances, banbet may receive data about you from third-party sources, including:

• Payment processors (such as bKash, Nagad, Rocket, Upay, and card network operators) who confirm the status and ownership of payment methods
• Identity verification service providers used to validate KYC documents
• Fraud detection and anti-money laundering screening databases
• Game studio partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who may transmit session data for the purpose of game integrity and fair-play certification

4 Purposes of Data Processing

banbet processes your Personal Data only for defined, legitimate purposes. The table below summarises the primary processing activities and the data categories involved:

5 Legal Basis for Processing

banbet processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing is required to fulfil our obligations under the Terms & Conditions you accepted at registration — including Account management, payment processing, and delivery of gaming services.
• Legal Obligation: Certain processing activities — particularly KYC identity verification and anti-money laundering screening — are required by applicable law and cannot be waived by the Player.
• Legitimate Interests: banbet processes technical and gaming activity data based on its legitimate interest in maintaining platform security, detecting fraud, preventing bonus abuse, and improving the overall quality of the service — provided those interests are not overridden by your privacy rights.
• Consent: Where banbet sends you optional marketing communications or uses non-essential cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time by contacting support at [email protected].

6 Sharing and Disclosure of Data

banbet does not sell your Personal Data to third parties. We may share your data only in the following circumstances and only to the extent strictly necessary for the relevant purpose:

6.1 Payment Processing Partners

Transaction data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely for the purpose of processing deposits and withdrawals. These providers are contractually prohibited from using your data for any other purpose.

6.2 Identity Verification Providers

Where KYC verification is required, banbet may share your identity documents with accredited third-party verification providers. These providers process your data under strict confidentiality obligations and applicable data protection standards.

6.3 Game Studio Partners

Game session data may be transmitted to licensed game studio partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to facilitate game delivery, resolve disputes regarding game outcomes, and maintain fair-play certification. These studios do not receive your identity or financial data unless a specific game-level dispute requires it.

6.4 Legal and Regulatory Disclosure

banbet may disclose your Personal Data to law enforcement, regulatory authorities, or courts where required by applicable law, court order, or valid legal process. In such cases, banbet will disclose only the minimum data necessary to satisfy the legal requirement.

6.5 Fraud and Security Services

To protect the integrity of the Platform and all Players, banbet shares limited technical and identity data with fraud detection services, anti-money laundering screening databases, and cybersecurity partners. All such partners are bound by confidentiality obligations.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of banbet's operational assets, Personal Data may be transferred to the relevant successor entity. Affected Players will be notified via their registered email address in advance of any such transfer, and the successor entity will be required to honour the terms of this Privacy Policy.

7 Data Retention

banbet retains your Personal Data for as long as your Account remains active and for a defined period thereafter, depending on the category of data:

• Account and Identity Data: Retained for a minimum of 5 years from the date of Account closure, in compliance with anti-money laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming Activity Logs: Retained for 3 years from the date of each session, used for dispute resolution and responsible gaming review.
• Communications Data: Support correspondence is retained for 2 years from the date of the last interaction, unless the matter relates to an ongoing dispute.
• Technical and Cookie Data: Session logs and non-essential cookie data are retained for a maximum of 13 months from the date of collection.

Upon expiry of the applicable retention period, banbet securely deletes or anonymises your Personal Data unless a longer retention period is required by law or is necessary to defend a legal claim.

8 Data Security

banbet takes the security of your Personal Data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the banbet Platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields — including identity document data and payment method identifiers — are stored in encrypted form within banbet's database infrastructure.
• Access Controls: Access to Personal Data is restricted to authorised banbet personnel on a strict need-to-know basis. All staff with access to Player data are subject to confidentiality obligations and data handling training.
• Intrusion Detection and Monitoring: banbet operates continuous system monitoring and intrusion detection to identify and respond to potential security incidents in real time.
• Regular Security Audits: The Platform undergoes periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

9 Cookies and Tracking Technologies

banbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow the Platform to recognise your browser, maintain your session, and remember your preferences.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without disrupting Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, game history display, and notification preferences. Disabling these cookies may affect your user experience but will not prevent access to core Platform features.
• Analytical Cookies: Used to collect anonymised data on how Players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data helps banbet improve the Platform over time.
• Marketing Cookies: Used, with your consent, to deliver promotional content that is relevant to your gaming preferences and activity on the Platform. You may opt out of marketing cookies at any time by contacting [email protected].

9.2 Managing Your Cookie Preferences

You may control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Instructions for managing cookies are available in the help documentation of all major browsers. Continued use of the Platform after reviewing this Policy is taken as acceptance of our use of strictly necessary and functional cookies.

10 Your Data Rights

As a Player on the banbet Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact banbet at [email protected] with your registered Account username and a description of your request. banbet will respond within 30 days of receipt.

11 Protection of Minors

The banbet Platform is strictly intended for adults aged 18 years and above. banbet does not knowingly collect Personal Data from individuals under the age of 18. Age verification is a mandatory component of the registration process and the KYC review procedure.

If banbet discovers that a Player has provided false information to circumvent the age gate and is in fact under 18, all Personal Data associated with that Account will be deleted, the Account will be permanently closed, all funds will be withheld, and the matter may be referred to relevant authorities.

If you are a parent or guardian and believe that a minor in your care has registered an Account or accessed the Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

12 International Data Transfers

banbet's primary operational infrastructure serves the Bangladeshi market. In limited circumstances, Personal Data may be processed by service providers operating in other jurisdictions — for example, global game studio partners or international fraud screening services. Where such transfers occur, banbet ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring the recipient to protect your data to a standard equivalent to this Privacy Policy
• Transfers only to entities that maintain recognised data protection certifications or operate under adequate data protection frameworks
• Minimum-data-transfer principles, ensuring only the data strictly necessary for the specific service is shared

By using the banbet Platform, you acknowledge that your Personal Data may be transferred and processed outside Bangladesh in the limited circumstances described above.

13 Changes to This Policy

banbet reserves the right to amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your Personal Data is collected, used, or shared — banbet will notify you via the email address registered to your Account at least 7 days before the revised Policy takes effect.

The updated Policy will always be accessible at banbet.bid/privacy-policy. The date shown at the top of this document reflects the most recent revision. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the revised terms, you must cease using the Platform and request Account closure before the effective date.

14 Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way banbet handles your Personal Data, please contact us using the details below:

• Email: [email protected]
• Subject line for data requests: "Privacy Request – [Your Registered Username]"
• Response time: General privacy queries within 5 business days; formal data subject rights requests within 30 days of receipt
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

All privacy-related correspondence must be submitted in English and must include your registered Account username and the email address associated with your Account so that banbet can identify your data records and respond accurately.